Doline Tcheunou

DEVOPS CLOUD ENGINEER

• Successfully deployed a 3-tier application with Terraform, resulting in improved Scalability, reliability and automation of the cloud infrastructure. The deployment enables easy reproduction of the infrastructure and reduced human error, resulting in a more efficient process. Overall, my efforts helped the company achieve their goal of using infrastructure-as-code to manage their cloud resources.
• Containerized a Web application and deployed it to a Kubernetes cluster to improve reliability and scalability. This led to a reduction in downtime and a saving in infrastructure costs due to efficient resource utilization.
• Worked on an on-premise to AWS Cloud migration project using Cloudendure. We leverage Jenkins CI/CD tool to deploy to different target environments in a repeated and consistent manner. The migration was completed successfully with minimal downtime and our application performance was increased by 40%.

DEVOPS ENGINEER | SRE | Data Analyst

• Designed a well-architected infrastructure using the draw.io design tool.
• Investigated our data (data quality, extractions, breach of confidentiality, etc) and analyzed data to identify patterns and implement new changes. This resulted in improved efficiency and performance of the support and operations team, as well as decreased in support requests by 20%.
• Supported and maintained the production of the data warehouse.
• Write or modify PowerBI reports in response to data-related requests.

SENIOR SITE RELIABITY ENGINEER | DevOps ENGINEER

• Implemented a 4-stages CICD pipeline allowing the team to frequently deliver new features or improvement; this led to a reduction in errors and an increase in efficiency of 30%.
• Led a project to automate some daily checks using Python, resulting in an early detection of issues (missing file, failure, etc) and a significant reduction of tickets from the users. This led to a notable increase in customers’ satisfaction and a more streamlined regulatory compliance process.
• Used Ansible to deploy new configuration/change on the application’s server (in production).
• Led a team of 8 persons providing support for in-house applications to worldwide customers, in collaboration with global support team (Paris/New-York/Bangalore), resulting in a 24/6 support availability and the customers’ satisfaction.

SITE RELIABITY ENGINEER

• Provided support to end-users by troubleshooting and resolving within the SLA the issues related to the applications on the accounting, reconciliation and regulatory perimeter; I collaborated with different stakeholders (Development, QA, Operation and Business) to update the application, implement new features, carry out migration projects in line with the company objectives and strategies, resulting in smooth operation of the application and customer satisfaction.
• Defined and implemented some automated reports generation and controls based on User feedback. This had a positive impact on our collaboration with some key customers and helped our team in our daily tasks.
• Defined and maintained the application handbook and documentation of the incidents.
• Wrote and Provided training for customers (Business) and new joiners in our team (IT)

Business Processes Analyst

• Led the documentation project in the information and project management office, I successfully built up a personalized and high-quality MEGA solution, to document processes improvement and procedures, resulting in improved visibility, organization and efficiency throughout the office.

AWS